223bet Privacy Policy

223bet is a trusted online betting and casino platform in Bangladesh. We give the highest priority to the privacy and data protection of our users. This privacy policy applies to users of the 223bet website (https://223bet.lat).

This policy will tell you what types of information 223bet collects, how that information is used, when it may be shared with third parties, and what rights you have over your information. By using our services you are agreeing to the terms of this privacy policy.

This privacy policy should be read together with our Terms and Conditions. Both documents together define your rights and responsibilities on our platform.

223bet may collect the following types of information as needed to provide its services:

2.1 Personally Identifiable Information

• Full name (in Bengali and/or English)
• Date of birth (for age verification — minimum 21 years)
• National ID (NID) number or passport number
• Current address
• Email address
• Mobile number

2.2 Financial and Payment Information

• bKash, Nagad, Rocket or Upay account number
• Transaction history — records of deposits and withdrawals
• Bank account details (if applicable)

2.3 Account and Gaming Activity Information

• Username and password (stored in encrypted form)
• Betting history and gaming activity logs
• Records of deposit and withdrawal amounts and times
• Bonus and promotion usage history
• VIP level and cashback information

2.4 Technical Information

• IP address
• Browser type and version
• Device information (mobile, tablet or desktop)
• Operating system information
• Duration of site visits and pages visited
• Information collected through cookies and similar tracking technologies

223bet collects your information in the following ways:

3.1 Information You Provide Directly

When you register with 223bet, update any information in your account, contact customer support, or fill out any form on our platform — you are providing information to us directly.

3.2 Automatically Collected Information

When you visit our website, certain information is collected automatically. This includes your IP address, browser information, a log of how long you spent on each page, and usage patterns collected through cookies.

3.3 Information Received from Third Parties

We may use approved verification service providers to complete the identity verification (KYC) process. We also receive transaction confirmation information from payment processors.

223bet uses your information only for specific and legitimate purposes. We use your information for the following reasons:

• Account Management: Personal information is required to create, verify and manage your account.
• Service Delivery: To operate betting, gaming, deposit and withdrawal services smoothly.
• Identity Verification (KYC): Age and identity are verified to prevent fraud and ensure responsible gaming.
• Processing Financial Transactions: To ensure secure deposits and withdrawals through bKash, Nagad, Rocket and Upay.
• Customer Support: To resolve your complaints, questions or issues quickly.
• Security and Fraud Prevention: To detect suspicious activity and keep your account secure.
• Bonuses and Promotions: To provide offers and bonuses that are relevant to you.
• VIP Program Management: To track your VIP level and cashback benefits from Bronze through Platinum.
• Meeting Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve platform quality and enhance the user experience.

223bet takes advanced technical and organisational measures to keep your personal information secure.

5.1 Technical Security Measures

• SSL Encryption: Our website is fully protected by SSL (Secure Socket Layer) encryption, which keeps all data exchanged between you and our servers secure.
• Password Encryption: Your password is stored using industry-standard hashing algorithms and is never kept in plain readable form.
• Firewall Protection: Our servers are protected by robust firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available to enhance account security.

5.2 Data Retention Period

Your personal information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for legal compliance and fraud prevention purposes.

5.3 Response to a Data Breach

Should a data security breach occur for any reason, we will promptly notify affected users and take the necessary steps to minimise harm.

223bet may share your information with trusted third parties in specific circumstances. However, we never sell your information.

6.1 Service Providers

We work with trusted service providers to operate our platform, such as payment gateways (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These organisations receive only the information necessary to carry out their specific functions and are bound by confidentiality agreements with us.

6.2 Legal Requirements

We may be required to disclose information under a court order, government directive or applicable law. In such cases we will disclose only the information that is legally required.

6.3 Fraud Prevention

If serious fraud or illegal activity is detected, information may be shared with the relevant authorities. This is done to protect the interests of all users.

6.4 Game Software Providers

Games from Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming and other providers are available on our platform. These providers may receive the minimum information necessary to operate the games.

Cookies and similar technologies are used on the 223bet website. Cookies are small text files stored on your device that help improve your experience on our site.

7.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the site. Used for login sessions, security verification and account management.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Help analyse site usage patterns to improve services.
• Performance Cookies: Used to detect page load speed and errors.

7.2 Cookie Controls

Cookies can be controlled or disabled through your browser settings. Please note that disabling essential cookies may disrupt some important site functionality.

As a 223bet user, you have the following rights over your own information:

• Right to Access: You may request to know what information we are collecting and storing about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances (where there is no legal obligation), you may request that your information be deleted.
• Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Close Account: You may request to close your account at any time.

To exercise any of the above rights, please contact our customer support. We provide assistance 24 hours a day, 7 days a week via live chat.

223bet provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors (under 21 years of age).

Age verification is mandatory during the registration process. If we learn that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian suspects that their child has registered on our platform, please contact [email protected] immediately.

223bet may update this privacy policy from time to time. This policy may be revised to improve service quality, in response to legal changes, or due to business needs.

If any significant changes are made to the privacy policy, we will publish a notice on our website and/or notify you at your registered email address. The revised policy will take effect from the date it is published.

If you continue to use our platform after any changes, it will be assumed that you have accepted the revised privacy policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

Our privacy team will review your request and take the necessary steps as soon as possible.

You are also encouraged to read our Responsible Gaming Policy and Terms and Conditions.